New 123+ waste service

Key messages for residents:

  • Regardless of any teething issues all residents will get their waste collected even if they have not received the correct bin at the time of their first collection.
  • Deliveries of the food caddies and blue-lidded recycling bins (for WDC residents) are ongoing, but delivery is currently slightly behind schedule. Deliveries will carry on over the weekend and into next week
  • Some residents have not received their bins and calendars
  • Priority is being given to the delivery of food caddies and the Council is working hard to deliver all of these by 1 August with the additional help of Biffa.

Responses to help with current concerns:

  1. I have not received my bins yet – they only need to report this once by emailing One of the problems we are having is residents reporting things several times and it is taking us a considerable time to sift out repeated details. All enquiries go through to the SDC contact centre.  Please encourage everyone to email rather than try to ring as the current volume of calls is incredibly high.
  2. I have not received my food caddy – food waste can be put into the garden waste (green) bin temporarily if they’ve subscribed to the garden waste subscription service. Otherwise, food waste can be placed in the grey bin until the new food caddy arrives.
  3. I have not received an information book or calendar – you can view the information, collection dates and the schedule on the Council’s website – Bin Collection Information | Stratford-on-Avon District Council

Further information:

  • It’s as easy as 123+ with our new app!

You can download the relevant Council app on the App Store or Google Play. Collection dates will be in there from 1 August. Please encourage residents to download the app

  • Use the app from 1 August to get bin collection reminders, find out what you can put in which bin, or report a missed collection all in one place.
    Though you can download it now, some features including waste collection dates and notification reminders will only work from 1 August 2022 when the new waste contract is in place.
  • Two press releases have been issued this week explaining again what the new service entails and most importantly telling residents what to do if they haven’t received their new bins.  These are attached together with the information booklet.

Download the information booklet here (opens PDF).

Read the bin deliveries update here (opens PDF).